What is your return policy? We offer a 30-day return policy on merchandise that can be resold. If you encounter any issues with a product or if it has been opened, please contact us so we can find a solution.
How do I return an item? To initiate a return, please contact us via phone or email beforehand, if possible. We might be able to suggest alternative solutions. If a return is necessary, we will provide you with the address for the return.
How long does it take to process a refund? Refunds are processed within 48 hours of receiving the returned item, though often much sooner.
Will I be refunded the full amount, including shipping? For returns of new, unopened items, we will refund the purchase price minus the original shipping cost. Returns due to other reasons are assessed on a case-by-case basis.
If there is an issue with an order, what should I do? Please inform us immediately if there are any problems with your order. We are committed to resolving any issues swiftly. If you need to return an item, contact us with your order number and the details about the product you wish to return. We will promptly provide instructions on how to proceed with your return.
What should I do if my order hasn’t arrived but shows delivered? In our extensive e-commerce experience, undelivered orders are often due to one of two reasons: 1) The package was received by someone else in the household, or 2) The postal service, particularly in busy seasons, may prematurely mark shipments as delivered. We recommend waiting an additional day beyond the expected delivery date. If your order still has not arrived, please contact us so we can determine the cause and ensure you receive your order.